Ask Patch Privacy Policy
Updated: January 4th, 2026
TERMS OF SERVICE
The following are the terms of use of the Ask Patch website and services. You may also review our Privacy Policy to learn about our practices regarding any personal information you provide.
Before using Ask Patch WordPress services and related support services, you are required to read, understand, and agree to these Terms of Service. You may only create an account after accepting these terms.
THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF ASK PATCH (“SERVICES”). BY USING THE ASK PATCH SERVICES, YOU AGREE TO THESE TERMS, AS THEY MAY BE AMENDED FROM TIME TO TIME AT ASK PATCH’S SOLE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
ACCEPTANCE OF TERMS
The web pages available at patchit.us and all associated pages (“Site”) are owned and operated by Ask Patch (“Ask Patch”) and are accessed by you under the terms described herein (“Terms”).
Please read these Terms carefully before using the WordPress help, support, and related services offered by Ask Patch. By accessing the Site, viewing any content, or using any services made available through the Site, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access the Site or use the Services.
DESCRIPTION OF MEMBERSHIP SERVICES
The Site provides email-based support and related services to operators of websites running on single-site WordPress installations. Services include, but are not limited to, any service or content Ask Patch makes available to you, including materials displayed, transmitted, or performed through the Site.
Access to the Site and Services may be interrupted from time to time due to maintenance, upgrades, repairs, or other factors within or outside Ask Patch’s control. Ask Patch reserves the right to change, suspend, or discontinue any part of the Site or Services at any time, in its sole discretion, without notice.
REGISTRATION
To use the Services, you must create an account and provide accurate, complete, and current registration information. Failure to do so constitutes a breach of these Terms and may result in suspension or termination of your Ask Patch account.
You may not use a username that:
– Belongs to another person or entity
– Infringes on a trademark or proprietary right
– Is offensive or inappropriate
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You agree to notify Ask Patch immediately of any unauthorized use or security breach. Ask Patch is not responsible for losses resulting from unauthorized account access.
Services are available only to individuals who are at least 18 years old and to legal entities.
The terms “you” or “your” refer to the individual or legal entity subscribing to the Ask Patch Services, including affiliates, officers, employees, agents, contractors, successors, and assigns.
PAYMENT
All Ask Patch plans are subscription-based and billed automatically on a monthly or annual basis, depending on the plan selected, until canceled.
You agree to pay all applicable fees, and you authorize Ask Patch to charge your selected payment method for Services, including applicable taxes or additional charges.
Ask Patch reserves the right to change pricing at any time. The Services do not provide price protection or refunds due to pricing changes or promotions.
RELEASE AND INDEMNITY
You expressly release and forever discharge Ask Patch and its affiliates, officers, employees, agents, contractors, and successors from all claims or liabilities arising out of your use of the Site or Services.
You agree to indemnify and hold harmless Ask Patch from any claims, losses, damages, costs, or expenses (including attorneys’ fees) arising from:
1. Your breach of these Terms
2. Your use or reliance on the Services
3. Any violation of third-party rights
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ask Patch shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits or data. Your sole remedy for dissatisfaction with the Services is to cancel your subscription.
The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose or merchantability.
INTELLECTUAL PROPERTY
All Ask Patch graphics, logos, designs, service names, and related intellectual property are owned exclusively by Ask Patch and may not be used without prior written consent.
SUPPORT REQUESTS & REASONABLE USE
Support requests must be submitted through approved channels to receive service within a reasonable timeframe.
Support requests may be submitted via email to support@patchit.us.
Each request is limited to a maximum of one (1) hour of development effort, as determined solely by Ask Patch management. Work exceeding this scope may be broken into additional time blocks or declined.
Ask Patch offers support availability but does not guarantee response or resolution times.
NATURE OF REQUESTS
Examples of acceptable requests include:
– HTML, CSS, and JavaScript changes
– Styling adjustments
– Content population and image manipulation
– Graphic creation
– WordPress advice and support
– Performance optimization
– Theme and plugin audits
– Plugin or theme installation
– Organic SEO services
Requests not covered include:
– Custom plugin or theme development
– Extensive back-end coding
– Any task deemed to exceed one hour of effort without prior approval
THIRD-PARTY MATERIALS
Ask Patch may provide access to third-party materials for convenience. Ask Patch does not control or endorse these materials and is not responsible for their content or accuracy.
UNLIMITED & REASONABLE USE
“Unlimited” usage is subject to a reasonable use policy determined solely by Ask Patch. Abuse of services may result in suspension or termination.
TERMINATION & CANCELLATION
Subscriptions continue until canceled. Cancellation requests must be submitted via email or contact form as outlined in your welcome email.
Ask Patch reserves the right to suspend or terminate Services at any time for violation of these Terms. Provisions that by nature should survive termination shall survive.
REFUNDS
New customers are eligible for a 30-day money-back guarantee from the date of first purchase. Refunds do not apply to renewals, returning customers, or prorated subscription periods.
Requests made after the 30-day window waive any refund eligibility.
Approved refunds will be processed according to your financial institution’s timelines.
CHANGES TO TERMS
Ask Patch may modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
MISCELLANEOUS
No partnership, agency, or employment relationship is created by these Terms. These Terms are governed by the laws of the United States and the State of California, with exclusive jurisdiction in California courts.
If any provision is found unenforceable, the remainder shall remain in full force. These Terms constitute the entire agreement between you and Ask Patch.